Merchant support

Packtier support

Packtier is a quantity-tier (volume bundle) widget for the Shopify product page. If something isn’t working or you have a question, email us - one channel, a real person.

support@modulehub.dev

We’re online 12 hours a day, every day (12/7) and answer every message during that window. We do not close a ticket without hearing back from you, and we do not redirect billing or data-deletion questions to an automated assistant.

Before you write, it may help to check

Health check screen in the Packtier admin - it names the exact reason the widget isn’t rendering (block not added, offer not active, products out of stock, and so on).
Check offer screen - shows the exact price that would reach checkout for a test bundle.

Billing, cancellation, refunds

Plan changes (up and down), cancellation and your billing history are all self-serve on the Plan & usage screen inside the app - no need to contact us. Going over your plan limit never disables your live offers on the storefront.

Privacy & data requests

See the privacy policy. Data-deletion and data-access requests are handled through Shopify’s standard webhooks and can also be sent to support@modulehub.dev.